Privacy Policy

Information We Collect

When you use Khawao, we collect the following types of information:

• Account information — name, email address, and phone number when you register
• Order information — items ordered, delivery address, payment method, and order history
• Location data — your approximate location to show nearby restaurants (only when you allow it)
• Device information — browser type, IP address, and device identifiers for security purposes
• Usage data — pages visited, clicks, and interactions to improve our service

We do not collect payment card details. All payments are processed through third-party providers (bKash, Nagad, Rocket).

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and status updates via notifications
• Show you restaurants that deliver to your location
• Improve and personalize your experience on Khawao
• Communicate important service updates and changes
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

We do not sell your personal information to third parties. We share data only with restaurants and delivery partners as necessary to complete your orders.

Data Sharing

Your information may be shared with:

• Restaurants — your name, phone number, and delivery address to fulfill your order
• Delivery personnel — your delivery address and contact details
• Payment processors — transaction details to complete payments
• Service providers — analytics and infrastructure providers under strict confidentiality agreements

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Cookies & Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your location preference
• Understand how you use our platform
• Improve performance and reliability

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of Khawao. See our Cookies Policy for details.

Data Security

We take the security of your data seriously. We implement industry-standard measures including:

• HTTPS encryption for all data in transit
• Secure, hashed storage of passwords
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your data

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Withdraw consent for optional data processing
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@khawao.com. We will respond within 30 days.

Account Deletion

You can request to delete your account at any time from your profile page or by visiting khawao.com/delete-account.

When you request account deletion:

• Your account will be scheduled for permanent deletion after a 30-day grace period
• During this period you can log in and cancel the deletion request at any time
• Your name, email, phone number, saved addresses, and profile data will be permanently deleted
• Your order history will be anonymized and retained for 3 years for legal and accounting purposes — it will no longer be linked to your identity
• After deletion you will not be able to recover your account or order history

To request deletion via email, contact us at hello@khawao.com.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Specifically:

• Account data — retained until you delete your account
• Order history — retained for 3 years for legal and accounting purposes
• Location data — not stored persistently; used only during your session
• Device logs — retained for 90 days for security purposes

Children's Privacy

Khawao is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on this page with a new 'Last updated' date
• Sending a notification to your registered email address for material changes

Continued use of Khawao after changes are posted constitutes acceptance of the updated policy.